Privacy Policy

1. Introduction

This document ("Privacy Policy") explains how LASTRALIXE LLC ("Company", "we", "us", or "our") collects, uses, protects, discloses, and deletes your personal data when you access or use PremiumLiveVPN services and websites where this Privacy Policy is posted, regardless of the device you're using (such as a computer, mobile phone, or tablet).

We only collect and use the bare minimum of information needed. PremiumLiveVPN follows a no-logs policy: we do not track your online activity or browsing history through the VPN tunnel.

Please read this Privacy Policy carefully. By using our Services and/or visiting our Websites, you confirm that you have read this Privacy Policy and agree to be bound by it. If you do not agree, please refrain from accessing or using our Services and Websites.

Unless explained here, any capitalized terms have the same meaning as in our Terms of Service.

2. Personal Data We Process

To provide our Services and operate our Websites, we need to process certain information that can identify you, such as your email address or payment details ("personal data"). The specific types of data we collect depend on how you interact with us, our Services, and Websites.

Your personal data may be collected in several ways:

• Through information you provide directly (e.g., when creating your account or completing a purchase)
• Automatically while you use our Services and/or Websites (e.g., through cookies)
• From third-party sources (e.g., when you subscribe through external platforms)

When you create your account

We collect your email address and any other information you provide when registering. You are responsible for keeping this information accurate and up to date.

When we provide our Services

We process limited operational data necessary to deliver VPN access, maintain service reliability, and prevent abuse. We do not log which websites you visit, the content of your traffic, or your VPN session activity.

When we handle your payments

We collect billing information including your name, email address, billing address, and payment method details (processed securely through Stripe). We retain billing and payment information for ten (10) years after your last transaction to comply with accounting, tax, and financial regulations.

When you contact customer support

We collect the information you provide in support communications, including your email address, account details, and the content of your messages, in order to resolve your issue.

When we improve our Services

We may collect aggregated, anonymized usage data to understand how our Services are used and to improve functionality and user experience.

When we carry out marketing activities

Subject to your preferences, we may process your email address to send you promotional communications about our Services. You can opt out at any time.

When we maintain security

We process limited data to detect and prevent fraud, abuse, and unauthorized access to our Services and accounts.

Website log data

When you visit our website, we may automatically collect log data including your IP address, browser type, browser version, pages visited, time and date of visit, and time spent on pages. We may use third-party analytics services such as Google Analytics to help analyze this data. You can opt out of Google Analytics using their browser plugin.

Cookies

We use cookies and similar tracking technologies to collect information and improve our Services. You can instruct your browser to refuse all cookies or notify you when a cookie is being sent. If you do not accept cookies, some features of our Service may not function properly.

Do Not Track

We support Do Not Track ("DNT"). You can enable or disable DNT by visiting the Preferences or Settings page of your web browser.

3. Sharing Your Personal Data

We will not use or share your information with anyone except as described in this Privacy Policy. We may share your personal data in the following instances:

With service providers

We use trusted third-party service providers to help us operate our business, including:

• Payment processing: Stripe (USA), Adyen (Netherlands), PayPal (USA), Coingate (Lithuania), and Checkout Ltd (UK) — for secure payment transactions, recurring billing, refunds, and financial operations
• Customer support services — to help us deliver support and service-related communications
• Analytics services — to help us understand how our Services are used and improve functionality
• Security services — to enhance security and performance of our infrastructure
• Email and communication services — to send transactional notifications and, subject to your preferences, marketing communications

These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Business transfers

We may share your personal data with relevant third parties in connection with a sale, merger, acquisition, consolidation, asset sale, or similar corporate event. We will take reasonable measures to ensure the confidentiality of your personal data in such cases.

Protection of our rights

We may disclose personal data to establish or exercise our legal rights, defend against legal claims, or where we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms of Service.

Legal requests

We will disclose your personal data where required to do so by law, subpoena, or order of a competent authority. In accordance with our no-logs policy, we do not record VPN activity or browsing history. If we receive a legally valid request with specific identifiers (such as an email address), we may be required to disclose the requested data to the limited extent it is available to us.

With your consent

We may request your permission to share your personal information for specific purposes. We will notify you in advance and ask for your consent. You may revoke your consent at any time by contacting us at contact@premiumlivevpn.com.

International transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

4. Your Privacy Rights

Subject to applicable data protection laws, you may have the following rights regarding your personal data:

• Right to access. You have the right to know what personal data we hold about you and to receive a copy of it.
• Right to rectification. You have the right to ask us to correct personal data you believe is inaccurate or incomplete.
• Right to deletion. You have the right to request the deletion of personal data we hold about you, subject to certain legal exceptions.
• Right to restrict processing. You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to object. Where we process your personal data based on legitimate interests, you have the right to object to that processing.
• Right to data portability. You have the right to request that we transfer your personal data to you or another organization, where technically feasible.
• Right to withdraw consent. Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to lodge a complaint. You have the right to lodge a complaint with a relevant supervisory authority if you believe we have not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact us at contact@premiumlivevpn.com. We may need to verify your identity before processing your request.

Account deletion

You can request deletion of your account at any time by contacting us at contact@premiumlivevpn.com. Deleting your account will permanently remove your access to all PremiumLiveVPN Services linked to that account.

5. Your Marketing Choices

You are in control of how we use your data for marketing purposes.

• Marketing emails. You can opt out of our marketing emails at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us at contact@premiumlivevpn.com.
• Cookies and tracking technologies. You can manage your cookie preferences at any time through your browser settings or by using the cookie preferences controls on our website.

Please note that opting out of marketing communications will not affect service-related or transactional notifications, which are necessary for the provision of our Services.

6. Data Security

The security of your personal data is important to us. We strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it against unauthorized access, destruction, use, modification, or disclosure.

Our security measures include:

• Technical measures. We use firewalls, encryption of data in transit and at rest, and access controls to protect your personal data.
• Organizational measures. Access to personal data is granted only on a need-to-know basis. We maintain data processing policies in accordance with best practices.

However, please be aware that no method of transmission over the internet and no method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal data. By using our Services, you acknowledge and accept this risk. If you have reason to believe your interactions with us are no longer secure, please notify us immediately at contact@premiumlivevpn.com.

7. Data Retention & Deletion

We will only keep your personal data for as long as it is necessary to provide you with our Services, or for as long as we have other legitimate grounds to do so, but not longer than permitted or required by law.

Information retained while your account exists

We retain account details such as your email address and notification preferences while your account is active. You can request deletion of your account at any time.

Retention for specific purposes

• Legal compliance. We retain billing and payment information for ten (10) years after your last transaction to comply with accounting, tax, and financial regulations.
• Marketing communications. We may continue sending you marketing communications for a reasonable period after your subscription ends, unless you opt out earlier.
• Legal requests and disputes. If you contact us for support or submit a data request, we may retain related communications for as long as necessary to resolve the matter and protect our legal rights.

Secure disposal

When we no longer have a valid reason to retain your personal data, it will either be permanently and securely deleted using industry-standard methods, or irreversibly anonymized so it can no longer be linked to you.

8. Country-Specific Provisions

For users in the United States

We do not sell personal data to third parties. We may share information gathered by cookies and tracking technologies with analytics and advertising partners. You may opt out of such processing by disabling third-party cookies through your browser settings or our cookie preference controls.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to opt out of the sale or sharing of personal information (note: we do not sell your personal information)
• Right to non-discrimination for exercising your privacy rights
• Right to know about personal information collected, disclosed, or sold in the past 12 months

To exercise these rights, contact us at contact@premiumlivevpn.com.

9. Children's Data

Our Services are not intended for children. Only persons age 18 or older have permission to access our Services. We do not knowingly collect or solicit personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at contact@premiumlivevpn.com and we will promptly delete that information from our systems.

10. Other Terms

Limitation of liability

If your actions while using our Services violate someone else's privacy, rights, or any applicable laws, the responsibility lies with you. We are not liable for consequences resulting from your unlawful, intentional, or careless actions, or for events beyond our reasonable control. For more details, please refer to our Terms of Service.

Links to other websites

Our website may contain links to third-party websites not operated by us. If you follow a link and share your personal data with a third party, that data will be handled according to their own privacy policies. We strongly encourage you to review third-party privacy policies before providing any personal information. We have no control over and assume no responsibility for the content or practices of any third-party sites.

Updates to this Privacy Policy

This Privacy Policy is effective as of March 31, 2026. We reserve the right to update or change this Privacy Policy at any time. When changes are significant and materially impact how we process your personal data, we will inform you in advance by email or by posting a prominent notice on our website. We always include the "last updated" date so you know when changes were made. Your continued use of our Services after changes are published constitutes your acknowledgment and acceptance of the updated Privacy Policy.

Prevailing language

The English language version of this Privacy Policy is the original governing version. In the event of any conflict with a translation, the English version prevails.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal data, or if you wish to exercise your privacy rights, please contact us at:

LASTRALIXE LLC
30 N Gould St Ste R
Sheridan, WY, 82801

Email: contact@premiumlivevpn.com